Hey, I need some help with stopping an order for Dennis Petersen. The situation is sensitive since his wife has passed away recently, and I want to make sure it’s handled properly. The next order is due on Dec 1 to 14270 Hickory Link Ct, Apt 2126, Ft Myers, FL 33912. Any advice on how to go about this?
So sorry for your loss. Have you tried contacting the company directly with the order number? That’s usually the fastest way.
Ximena said:
So sorry for your loss. Have you tried contacting the company directly with the order number? That’s usually the fastest way.
Yeah, providing the order number should make it easier. Do you know their customer service contact details?
Ximena said:
So sorry for your loss. Have you tried contacting the company directly with the order number? That’s usually the fastest way.
Thanks for the suggestion! Yes, I have the order number (17151464). I guess I’ll call them and see what they say.
You might also want to send a written request, like an email or even a demand letter. That way, you have proof.
CathyGenesis said:
You might also want to send a written request, like an email or even a demand letter. That way, you have proof.
Good point. A demand letter can show them you’re serious. What’s that, btw? I’m not familiar with the term.
CathyGenesis said:
You might also want to send a written request, like an email or even a demand letter. That way, you have proof.
Oh, it’s basically a formal letter where you explain what you want (like stopping the order) and set a deadline for action.
CathyGenesis said:
You might also want to send a written request, like an email or even a demand letter. That way, you have proof.
Got it! That sounds like a solid backup plan. Thanks for explaining.
FYI, if this order involves a subscription, make sure to check their cancellation policy. Some companies are tricky about that.
Motherworld said:
FYI, if this order involves a subscription, make sure to check their cancellation policy. Some companies are tricky about that.
Oh, good call. I’ll double-check that. Hopefully, it’s straightforward!
If they’re being uncooperative, you could file a complaint with the Better Business Bureau or even leave a review online.
Molly said:
If they’re being uncooperative, you could file a complaint with the Better Business Bureau or even leave a review online.
That’s a good backup idea. I hope it doesn’t come to that, but I’ll keep it in mind. Thanks!
Does the company have a specific department for handling sensitive cases like this? Might be worth asking when you contact them.
Catherine said:
Does the company have a specific department for handling sensitive cases like this? Might be worth asking when you contact them.
Hmm, I didn’t think of that. I’ll ask about it when I call. Thanks for the tip!